Video error in Shadow app during startup


Video errors may occur if your graphics card could not be detected or Shadow was not shut down properly.  We recommend restarting Windows in Shadow or, if restarting does not resolve the error, shut down your Shadow.

Restart or shutdown in Shadow

  1. Open the Shadow app.

  2. Click the white arrow next to the Start button.

  3. Click Restart Windows Snag_1b802a97.png. If the issue persists, choose Shutdown Shadow Snag_1b80f6f0.png.

  4. Like Windows, Shadow takes a moment to shut down. Wait approximately 1 minute before starting Shadow.

  5. Click Start.

If the video error persists and you've already tried restarting or shutting down Shadow, our Support team can help! Log in to My Account, then click Support to submit a ticket. In your message, mention the video error when describing the issue.

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