Star Citizen freezes during installation

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During installation, Star Citizen may freeze if the installer detects the game is not compatible with your system. Star Citizen requires 16GB of RAM, whereas Shadow includes only 12GB.

It appears the latest installer for Star Citizen has resolved this issue! If you haven’t already, try downloading a newer executable (setup) file for Star Citizen and try again.

If the issue persists, create a VHDX file, then mount it.

 


For Windows 8, Windows 8.1, Windows 10


 

Create a VHDX file

Check out this YouTube tutorial on how to create a VHDX, or follow these instructions:

  1. Press WIN+X or right-click the Start menu icon.

  2. Click Disk Management.

  3. Choose volume where your VDHX will be created.
    For this demonstration, we’ll choose Acer (C:).
    Snag_f96882.png

  4. Click Action > Create VHD.
    Snag_fb87e8.png

  5. Configure your virtual hard disk:
    1. Choose a location. Click Browse, or just enter your file path.
    2. Under virtual hard disk format, click VHDX.
    3. For the virtual hard disk format, choose a generous size such as 100GB.
    4. Under Virtual hard disk type, click Dynamically expanding.
      Snag_1056991.png


  6. Click OK.

  7. Scroll down the Disk Management window until you see a new "Unallocated" disk there.
    Snag_1187647.pngNext, we'll format this disk so Windows can actually use it to store data.

  8. Right-click the new Disk, then click Initialize.
    Snag_11bf6b3.png

  9. Click OK.
    Snag_11d72c4.png

  10. Almost there! Right-click the black "Unallocated" area, then click New simple volume.
    Snag_11f990f.png

  11. The New Simple Volume Wizard will open. Click Next.
    Snag_120f8de.png

  12. When asked to specify the volume size, click Next without making changes.

  13. Assign a drive letter, then click Next. For this example, we’ll use F:/.
    Snag_123d50b.png

  14. Leave the default settings, as shown below, and enter a Volume label for your volume like "Shadow".
    Snag_126c56d.png

    Click Next.

  15. Finish.
    Your drive has been created! Next, mount your VHDX file.

 

Mount your VHDX file

To mount your VHDX file, refer to this YouTube video, how to mount VHDX or follow the instructions below:

  1. Press WIN+X or right-click the Start menu icon.

  2. Click Disk Management.

  3. Click the new drive we created in the previous section.

  4. Click Action > Attach VHD.

  5. Choose the VHDX file we created in the previous section. Or, click Browse, then click OK.

 

Try reinstalling Starship Citizen and get back to playing. Still have issues? Let us know.

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