Your Shadow is still booting, please wait.


If you got the following message "Your Shadow is still booting, please wait." it means that your Shadow session booting sequence is still running so you need to wait until it is complete. The waiting time can be longer if you shutted down your Shadow in your previous use of it or if a Windows update is running.

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  • How long can the waiting time be? Mine got stuck on that screen for about 20 minutes without launching so I'm just wondering if its a beta client issue or if there is a massive windows update to do

  • Hello,
    It could be several things. A long Windows update, a client crash etc..
    You can try different thing : close the beta client and try again, try from the regular client, send a restart to Windows from the settings on the top left of the client.

  • I am experiencing the same issue as Campbell Jackson. In my opinion it's an issue with the beta client and not the cloud PC, as I am able to connect to my cloud PC with no issues using the standard client right away.

    No matter what configuration options I select, the beta client keeps displaying that error message even though it gets all 3 green ticks when I click start. Please advise what else I can try, I would really like to make use of the new features.

  • Me too, sadly. i want to use the new features soon....

  • Hello,
    As a reminder, you can of course experience some bugs in the beta version of Shadow, the apps and the Box.
    Please do not contact the Customer Support if the problem is caused by a beta version.
    Instead, please try to find help on our Discord or go back to stability on the official versions.

  • Apologies I thought the whole point of having Beta builds was to gather feedback from customers and this seemed the official way to do it...

  • Hello,
    No problem, you can give your feedbacks on our Discord servers, our developers are pretty active there.

  • Im unable to get my Shadow started, it was working fine. Why are these updates mandatory? I've been waiting 20 minutes for it to start.

  • Hello,
    These updates are going to improve everything for Shadow.
    Your experience will be better than ever once everything is correctly in place.
    In the mean time, you may experience some bugs.
    We are sorry for it, don't hesitate to share your feedbacks on Discord.
    Thanks a lot for your patience and comprehension.

  • Hello
    I am getting also this "Your Shadow is still booting" this is my first use
    I did not understand anything from this sets of commentary
    What i am supposed to do ?
    And why is this happening ?

  • Hi,

    I am having the same issue, worked fine the first time then every other time I am having this message... Tried Restart windows, Restart service without any success. I 've been waiting 20 min at the maximum

  • Hello, I am having the same issue as @jd hbh it worked for the first time then it stopped working, i have tried everything to fix it, it just doesnt work, I have tried a different PC and network, it worked, but I am not able to use that PC/Network since they are not mine... please tell me how to fix this.

  • Same as @Martin Williams, right now on my laptop is working but on my PC it does not, and i am using the same network for both

  • If you for some reason the Shadow client can't run at the resolution it is set to on your client machine, you will see the "shadow is still booting" message. Even if your client can run the resolution, but if you have an old graphics card, apparently their shadow software can't support all older graphics cards at all resolutions. You have to log into Shadow with another more modern machine, and change the resolution to something lower. That is the only time I see the "shadow is still booting" message, when I accidentally leave shadow at a higher resolution than 1080p, and then try to open the client on another machine with an older graphics card (even though the older machine can run natively at 1440p.).


  • Edit, thanks but it worked once then it broke again I lowered the resolution then tried it worked now shut downed to edit stream settings same error :(

  • I have the same issue. Tried the resolution, restarting windows and shadow, etc. Unfortunately, not working.

  • I have the same issue mines not working how do I fix this I just bought and only used it once and now it crashed please can I have some help

  • I've just raised a ticket for the same issue. Been trying sporadically for over an hour now, no luck.

  • Restarting your own computer, could fix the problem. It's seems to be something with the shadow app.

  • Hi all, I don't know about you guys, but I am still having the problem... I am also 100% sure that the message saying "your shadow is still booting" isn't accurate because I can see that a program I have installed is up and running meaning that we should be able to access shadow.

    Can we get some shadow support on this?

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