Your device does not seem able to display the resolution of your Shadow. Please try again later or contact support.


If you encounter the following error message: "Your device does not seem able to display the resolution of your Shadow. Please try again later or contact support.", it means that your current  resolution set on the Shadow is not aligned with your local computer.

You need to lower your resolution and restart your Shadow. If you can't access your Shadow by the actual device you use (because of this error) we recommend you that you try to access your Shadow from another device to adjust the resolution.

If the problem still persists, please contact our Shadow Support team with the error message and the manipulations you have already tried.

0 out of 0 found this helpful


  • I have a 1440p screen but I cannot select 2560x1440 even though that IS my desktop resolution. It will throw me back to my own desktop

  • I have the same problem, I have a 2560x1600 resolution monitor, Shadow gives Error 301 when trying to use my monitors native resolution

  • Hello Olivier and FireHawk,
    Please try to restart your Shadow and try with a lower resolution first, then create a custom resolution.
    If things don't work out, please contact the Customer Support as it is a totally solvable problem.

  • I'm too now suffering with this problem, no settings have changed, both my PC and Shadow set to 1920 x 1080 as it always has been, now suddenly this error, resetting does nothing!!???

  • This was exactly my issue. Message was generic 'video' issue message apart from once when it stated 'Resolution' is not supported. I guess this is only during the initial setup and then you can adjust the Shadow res.

    Thanks for your post.

    [ UPDATE ] although I did manage to connect and setup windows on the my other machine.  No matter what resolution I set the Shadow desktop to I still get this message on the actual machine I need to run it on.

    Desktop 1920 x 1080 | Shadow Desktop 1920 x 1080 - Same error

    Even if I drop the Shadow Desktop res to a low res I still get the same Error 301 message on the desktop which is running 1920 x 1080 - Laptop is also running this res and connects fine.  So I find it hard to believe this is just about resolution.

  • Well strangely enough my problem was related to another user being logged on to my home PC at the same time, as soon as I logged that user out via task manager, the problem was resolved. Have reported to the devs with logs etc.

    Obviously the error message isn't behaving quite as it should but hopefully this will help a couple of people out and the devs will fix in a future update..

  • I'm having the same issue. My desktop is on 1920 x 1080 and my shadow is on 1920 x 1080 sometimes I can get on but when I launch PUBG it doesn't work and puts me back on my actual desktop is this an error with shadow or is this something I can fix.

  • Same for me, please fix this, it became very difficult to rely on it and schedule streams
    thank you

  • Yeah I am having the same issues, i have just played 25 minutes of the game and now every time i launch the game shadow video stream crashes. please help this has happened to two of my games now!

  • The resolution I set on Shadow matches my home desktop windows PC. I am still getting this error 301 in a loop where I cannot start Shadow at all (from my windows pc).
    I am able to run Shadow just fine on my Macbook pro, but clearly not working here.
    What's the solution?

  • Still occurring even when doing all of the things instructed? Happening every time something pops up... Can only use this on my phone...

  • This also happens to me. I'm currently running a dual monitor setup my primary display is 2560 x 1440, and the secondary display is 1920x1200.

    My Shadow box indicates the recommended resolution is 2560 x 1440, and whenever I select that I am immediately kicked out of my Shadow, and can't reconnect until it returns to a lower resolution. A few games that I have installed have attempted to load at the "recommended" resolution and as a result immediately kick me out.

    Not sure what the story is here, but it is quite irritating.

Please sign in to leave a comment.