Your device does not seem able to display the resolution of your Shadow. Please try again later or contact support.

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If you encounter the following error message: "Your device does not seem able to display the resolution of your Shadow. Please try again later or contact support.", it means that your current  resolution set on the Shadow is not aligned with your local computer.

You need to lower your resolution and restart your Shadow. If you can't access your Shadow by the actual device you use (because of this error) we recommend you that you try to access your Shadow from another device to adjust the resolution.

If the problem still persists, please contact our Shadow Support team with the error message and the manipulations you have already tried.

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3 comments
  • I have a 1440p screen but I cannot select 2560x1440 even though that IS my desktop resolution. It will throw me back to my own desktop

  • I have the same problem, I have a 2560x1600 resolution monitor, Shadow gives Error 301 when trying to use my monitors native resolution

  • Hello Olivier and FireHawk,
    Please try to restart your Shadow and try with a lower resolution first, then create a custom resolution.
    If things don't work out, please contact the Customer Support as it is a totally solvable problem.

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