Your device does not seem able to display the resolution of your Shadow. Please try again later or contact support.


If you encounter the following error message: "Your device does not seem able to display the resolution of your Shadow. Please try again later or contact support.", it means that your current  resolution set on the Shadow is not aligned with your local computer.

You need to lower your resolution and restart your Shadow. If you can't access your Shadow by the actual device you use (because of this error) we recommend you that you try to access your Shadow from another device to adjust the resolution.

If the problem still persists, please contact our Shadow Support team with the error message and the manipulations you have already tried.

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  • I have a 1440p screen but I cannot select 2560x1440 even though that IS my desktop resolution. It will throw me back to my own desktop

  • I have the same problem, I have a 2560x1600 resolution monitor, Shadow gives Error 301 when trying to use my monitors native resolution

  • Hello Olivier and FireHawk,
    Please try to restart your Shadow and try with a lower resolution first, then create a custom resolution.
    If things don't work out, please contact the Customer Support as it is a totally solvable problem.

  • I'm too now suffering with this problem, no settings have changed, both my PC and Shadow set to 1920 x 1080 as it always has been, now suddenly this error, resetting does nothing!!???

  • This was exactly my issue. Message was generic 'video' issue message apart from once when it stated 'Resolution' is not supported. I guess this is only during the initial setup and then you can adjust the Shadow res.

    Thanks for your post.

    [ UPDATE ] although I did manage to connect and setup windows on the my other machine.  No matter what resolution I set the Shadow desktop to I still get this message on the actual machine I need to run it on.

    Desktop 1920 x 1080 | Shadow Desktop 1920 x 1080 - Same error

    Even if I drop the Shadow Desktop res to a low res I still get the same Error 301 message on the desktop which is running 1920 x 1080 - Laptop is also running this res and connects fine.  So I find it hard to believe this is just about resolution.

  • Well strangely enough my problem was related to another user being logged on to my home PC at the same time, as soon as I logged that user out via task manager, the problem was resolved. Have reported to the devs with logs etc.

    Obviously the error message isn't behaving quite as it should but hopefully this will help a couple of people out and the devs will fix in a future update..

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