Your graphics drivers seem to be outdated. Please update them and try again.


Important note: This article is addressed to Shadow Windows app users.

If you encounter the following error message: "Your graphics drivers seem to be outdated. Please update them and try again.", it means that your graphic card drivers are not up to date so your computer cannot properly execute the Shadow app.

To avoid this problem, please update your graphic card drivers by searching for them on your graphic card provider website. (Example : If you have a NVIDIA card, you can find the drivers for your graphic card on the NVIDIA website)

If the problem persists, please contact Shadow Support with a DxDiag added to your request to make it easier for our agents to identify and quickly solve the problem.

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  • I have amd 18.8.2 which is the latest driver but i still get the error

  • mobile intel 4 series express chipset family
    driver version :
    driver model: wddm 1.1
    window 7 ultimate
    i get the error, driver is up to date according to intel driver update.

  • so regardless. i have to get a graphics card just to start the shadow app? i mean i know my i3 is kinda old but cant it just run off intel graphics? kinda bummed i can play it at my friends house on his computer but not on mine.

  • Hello Alexander,
    This article is for people that have a GPU.
    If your computer doesn't have one, the Shadow app can run on integrated GPU.
    If it doesn't on your computer, please contact our customer support.

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