I am experiencing a lower FPS rate


There are several ways to solve this problem:

  • If the screen is connected to your Shadow box, it is a television mode. Please activate the game mode.
  • Disable V-Sync and triple buffering
  • If the problem occurs in a game, make sure that the FPS of the game are fixed and aligned with the Hertz of your screen
  • If the problem occurs in a game, lower the graphics quality to maximize fluidity.
  • If the problem still persists, please contact Support by specifying the following information:
    • Type of connection (optical fiber, coaxial cable, ASDL)
    • Speedtest from a local computer
    • Internet service provider
    • Date and time of the problem
    • Client version number
    • Streamer version number
    • Server version number
    • Version number of your NVIDIA drivers
    • Client type (box, Windows, Mac OS, Android)
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  • Things is, if the GPU is equivalent to a GTX 1080, why should we have to do all this and lower graphics settings to get to 60 FPS?

  • Hello Ben,
    This topic concerns games in general.
    Some early access games and other super resource consuming games like Star Citizen need to see their graphics lowered even with a GTX1080 to increase the fps.

  • what FPS should you expect to see over the internet? will the bandwidth bottle neck the fps to 60 or could I utilise my 144htz screen

  • Hello Andrew,
    No matter what you use Shadow for, it can display 144 fps if you use your 144Hz screen.
    You will need more than 15Mb/s to use such a feature. The higher bandwidth the better.

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