How to Reset Windows on Shadow


At the moment, it is not possible to reset Windows yourself as this would cause in the loss of services that are essential to the proper functioning of your Shadow. Our support team are happy to assist you with your request, please read the below carefully before proceeding with the reset.

First, make sure a Windows reset will fix the problem that you’re experiencing.

A reset of Windows can help to clean your computer in case of infection with malware or other viruses. It also allows you to reinstall the software on the first start, including Blade services.

Note, a Windows reset will not solve latency. If you encounter a technical problem, please contact our Support team.

Always make a backup of your data before proceeding.

A reset of Windows will result in the loss of your data. Make sure you have saved these beforehand as you will not be able to recover them after the reset. Think about your photos, videos, music, document etc.

Please send an email to with the following information

Place "Reset Windows" in the subject line of your e-mail.
Specify the reason(s) for your request in the body of the message.

You will then receive an e-mail confirming that it has been accepted and once our team has finished the reset, you will receive a notification that you can reconnect to your Shadow.

Learn more about our tips on what to avoid when using Shadow in our Not recommended for Shadow list.

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