Help improve your Shadow's performance

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Your internet connection largely determines how well Shadow can perform, and a great way to improve Shadow's performance is to reduce latency. Latency is a term commonly used to describe an internet connection that's slow, lagging, or freezing. Use the following sections of this article to help reduce latency so you can level up!

Want to hear a joke about latency? Wait for it.

 

Adjust Shadow's bandwidth

Shadow's bandwidth should be proportional to your internet connection's download speed. If Shadow's bandwidth is too low or too high, you may not reap the full potential of the Shadow app. Follow the steps below to change your Shadow's bandwidth.

 

  1. Open the Shadow app.

  2. Click Options > Connections.

  3. Use the arrows next to the Bandwidth setting to decrease or increase Shadow's bandwidth.
    To see which bandwidth setting you should apply, refer to the recommended bandwidth settings.
    Bandwidth.png

 

Recommended bandwidth settings

Below, we've created a table with various download speeds and paired them with the bandwidth settings that would best suit your Shadow. Choose your download speed range, then adjust Shadow's bandwidth according to your range.

 

Tip: Need to test your download speed? Your ISP (Internet Service Provider) may have a tool for that. Contact your ISP for more information.

 

Bandwidth.png


Still think Shadow's performance could be improved? Try a lower bandwidth tier or refer to the sections below.

 

Plug in your devices

  • Use an Ethernet cable. WiFi connections can be unstable.
  • Use a wired mouse or keyboard. Wired connections tend to be more effective.
  • Use devices that support Bluetooth 4.0 or higher. Older bluetooth devices might be unstable.
  • Check your wires. Make sure they are in good condition. Look for frays, kinks, and tears.
  • Test wired devices on your local computer to ensure they work.

 

Boost your Internet speed

  • Disconnect or turn off devices that are not in use. More devices use more bandwidth. 
  • Adjust Shadow's bandwidth usage. From the Shadow launcher, click Connection to change bandwidth. Make sure it matches your Internet connection's capacity or try increasing the value.
  • Unplug peripheral devices like microphones or webcams. These devices require higher upload speeds and create latency if the connection is not stable enough.

 

Configure your software

  • Change your resolution and refresh rate and make sure they match your monitor. This optimizes Shadow's streaming quality. See how to set a custom resolution.
  • Install games directly onto Shadow instead of using external or cloud storage. External and cloud storage require a strong internet connection.
  • Disable V-sync in games. The V-Sync option consumes more of your GPU's resources.
  • Update your software. Check for Windows 10 and NVIDIA driver updates. Updates can improve performance, increase security, and resolve known issues.
  • Follow our dos and don'ts. Refer to our Beginner's Guide and our Not recommended for Shadow articles.
  • Disable your local GPU (graphics processing unit). If your computer comes with a GPU, it may conflict with Shadow.

 

 

Still experiencing performance issues on Shadow? Never fear!
Email our heroes at support-us@shadow.tech.

 

 

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